Pick Up & Drop Off
- Pick up is free of charge, regardless of location, tour starts upon pick up.
- Drop off time will be deducted from touring time. E.g. Customer books 60 min tour. Hotel transfer time is 10 min. Actual touring time is 50 minutes.
- Drop off location is mentioned by customer before tour starts, timing for drop off transfer & actual touring time is established beforehand
- Please do not change your drop off location during the trip as it might affect your touring time
- Exception: customers may choose to choose to change to a drop off location that is on the route of the tour already
Timings
- Driver confirms with customer what time the tour has started
- Driver will inform you when your tour is coming to an end.
- Should you wish to extend your tour, this is possible depending on the driver’s availability
Fees and Payment
- Extra charges are for customer’s expenses: Pottery village, Tra Que, light house
- Except for Experiences, which have all cost included in the price of the tour (listed in itinerary)
- Fee is established upfront
- Additional fees apply should you decide to extend your touring time
- Drivers cannot give out discounts
- Tips and gratuities not included
Other
- Safety first! Our drivers ensure your safety at all times, we appreciate the same from our customers
- The driver has the right to refuse customers who display unsafe and / or rude behaviour and/ or are intoxicated.
- The driver has to concentrate during driving and is not to be distracted
- Cancellations during the trip are not accepted
- Special requests can be discussed with the driver
- The driver has the right to decline requests
For feedback or questions, contact our hotline on +84 (0) 905 633 616 or email us on xinchao@hoiango.com
